Frequently Asked
Questions

Simply sign up for a free account at app.enrolly.co. You can start with our free plan immediately - no credit card required. The setup wizard will guide you through adding your first students and setting up your schedule.

Not at all! Enrolly is designed to be intuitive and user-friendly. If you can use WhatsApp or email, you can use Enrolly. We also provide step-by-step tutorials and support to help you get started.

Most tutors are up and running within 15-20 minutes. This includes adding your basic information, uploading your schedule details, and setting up your first few students.

Yes! Reach out to us at shaowen@enrolly.co and we'll help you import your data.

Absolutely! Each parent gets access to a secure portal where they can view upcoming lessons and receive lesson updates.

Enrolly automatically generates invoices at the start or end of each month. Each invoice includes a PayNow QR Code and Enrolly is updated to reflect the payment status.

When a student requests to reschedule a lesson, they can use the parent portal to do so. They will only see available time slots from your calendar, and you will need to approve the request before the lesson is confirmed to be rescheduled.

Very secure. We use bank-level encryption, are fully PDPA compliant, and store all data in secure Singapore-based servers. Your data is protected with the highest security standards.

Yes! Our free plan supports up to 5 students and includes core scheduling and management features. It's perfect for new tutors or those with a small number of students.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and we'll prorate any billing adjustments.

We accept all major credit cards. All transactions are processed securely.

No contracts ever. All plans are month-to-month, and you can cancel anytime. Your account remains active until the end of your current billing period.

Yes! We offer a 20% discount for annual subscriptions.

We offer email support for all users, with priority support for Standard and Enterprise customers.

We aim to respond to all support requests within 24 hours on weekdays. Priority support customers typically hear back within 4-6 hours during business hours.

Yes! We are able to offer free onboarding sessions for new users. We want to make sure you're successful with Enrolly.

Absolutely. Our team can help you import data from spreadsheets, other tutoring software, or manual systems. We'll make the transition as smooth as possible.